Terms & Conditions — ARCHNES UK

By placing an order through this website, you confirm that you have read and accepted these Terms & Conditions.

1. 1. Definitions

   In these Terms & Conditions:

   • "Seller", "we", "us", or "our" refers to Eastern Sporting Ltd.
   • "Buyer", "customer", or "you" refers to the person or business purchasing products from us.
   • "Products" refers to all safes, cabinets, accessories, and related items sold under the Archnes brand.
   • "Website" refers to the Archnes UK website.

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2. 2. Product Information

   1. Archnes products are high-value, made-to-order secure storage products designed for residential and commercial use.
   2. Products may include configurable finishes, layouts, dimensions, locking systems, and other bespoke options.
   3. Due to product development and manufacturing tolerances, minor variations in finish, colour, dimensions, or detailing may occur.
   4. All product descriptions, specifications, photography, and measurements are provided in good faith and for guidance only.
   5. Certain Products or configurations may carry specific security certifications or classifications. Any certification applies only to the particular model or configuration specified at the time of sale.

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3. 3. Orders & Contract Formation

   1. Orders submitted through the Website or directly with us are subject to acceptance.
   2. An order is only considered accepted once:
      • We have confirmed the order in writing; and
      • The required deposit or payment has been received.
   3. We reserve the right to decline enquiries or quotations prior to order confirmation.
   4. Once an order has been confirmed, these Terms & Conditions apply in full.

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4. 4. Pricing & Payment

   1. All prices are shown in Pounds Sterling (£ GBP).
   2. Prices include VAT unless stated otherwise.
   3. Due to the bespoke nature of the Products, a deposit payment is required to secure production.
   4. The deposit amount will be confirmed at the point of order and is intended to cover manufacturing and supplier costs incurred by us.
   5. The remaining balance must be paid in full prior to dispatch or delivery.
   6. Accepted payment methods may include:
      • Bank transfer
      • Debit or credit card
   7. Orders will not proceed into production until the required deposit has cleared.
   8. Failure to pay the remaining balance may result in delays, storage charges, or cancellation of delivery arrangements.

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5. 5. Made-to-Order & Bespoke Products

   1. All Archnes products sold through the UK website are treated as made-to-order and customised products.
   2. Products are manufactured specifically to customer requirements, including selected finishes, configurations, and specifications.
   3. Under the Consumer Contracts Regulations, customised or made-to-order goods may be exempt from standard cancellation rights.
   4. Once manufacturing has commenced, orders become non-cancellable and non-refundable except where required by law.

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6. 6. Lead Times

   1. Any lead times provided are estimates only.
   2. We will make reasonable efforts to keep customers informed of manufacturing and delivery progress.
   3. Delays may occur due to:
      • Manufacturing schedules
      • Supplier delays
      • Shipping disruptions
      • Customs clearance
      • Events outside our reasonable control
   4. Estimated lead times do not form part of the contract and are not guaranteed delivery dates.

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7. 7. Delivery

   1. Standard delivery is kerbside pallet delivery unless otherwise agreed in writing.
   2. Additional services such as:
      • Room-of-choice delivery
      • Positioning
      • Installation
      may be available upon request and may incur additional charges.
   3. Certain delivery and installation services may require:
      • Additional access information
      • Site surveys
      • Specialist equipment
      • Bespoke quotations
   4. Delivery pricing may vary depending on:
      • Product size and weight
      • Delivery postcode
      • Access limitations
      • Requested service level
   5. We reserve the right to refuse or amend delivery arrangements where access conditions are unsafe or unsuitable.
   6. We reserve the right to apply reasonable storage charges where delivery is delayed due to customer actions, non-payment, inability to accept delivery, or undisclosed access restrictions.

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8. 8. Customer Delivery Responsibilities

   1. Customers are responsible for ensuring safe and suitable access to the delivery location.
   2. Customers must inform us in advance of:
      • Narrow access routes
      • Stairs
      • Restricted parking
      • Weight restrictions
      • Uneven surfaces
      • Access limitations
      • Any other delivery complications
   3. Customers must ensure that:
      • Large delivery vehicles can access the property
      • Floors and structures are suitable for the weight of the Product
      • Delivery routes are clear and safe
   4. Failure to disclose access restrictions may result in:
      • Failed delivery charges
      • Redelivery charges
      • Additional installation costs
      • Delayed delivery
   5. We are not responsible for:
      • Damage caused by unsuitable access conditions
      • Structural limitations within the property
      • Inability to complete delivery due to undisclosed restrictions

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9. 9. Risk & Ownership

   1. Ownership of the Product transfers once full payment has been received.
   2. Risk passes to the customer upon delivery.
   3. Customers must inspect Products upon delivery where reasonably possible.

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10. 10. Damaged or Incorrect Goods

    1. Any visible damage, shortages, or delivery issues should be reported immediately upon delivery.
    2. Customers must notify us of any delivery damage within 24 hours of receipt.
    3. We may require:
       • Photographs
       • Video evidence
       • Supporting information
       to assess the issue.
    4. Failure to report damage within a reasonable timeframe may affect our ability to investigate claims with carriers or suppliers.

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11. 11. Cancellations & Returns

    1. Due to the made-to-order nature of the Products, orders may not be cancelled once manufacturing has commenced.
    2. Deposits are non-refundable once production begins.
    3. We do not accept returns or change-of-mind cancellations for customised or bespoke Products unless required by law.
    4. If a cancellation request is received before manufacturing begins, any refund will be at our discretion and may be subject to administration or supplier costs already incurred.
    5. Customers are responsible for return costs unless Products are faulty or incorrectly supplied.

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12. 12. Warranty

    1. Archnes products are supplied with a manufacturer-backed warranty.
    2. Warranty details, duration, and coverage may vary depending on the Product.
    3. The warranty does not cover:
       • Normal wear and tear
       • Improper installation
       • Misuse or neglect
       • Unauthorised modifications
       • Failure to follow installation or operating instructions
       • Damage caused by improper anchoring or unsuitable structures
    4. Warranty claims must be reported promptly with proof of purchase and supporting evidence.
    5. We reserve the right to inspect, repair, replace, or otherwise resolve valid warranty claims.
    6. Customers must follow all installation, operating, and maintenance instructions supplied with the Product. Failure to do so may invalidate warranty claims.
    7. Customers are responsible for routine maintenance of the Product, including battery replacement where applicable.

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13. 13. Product Use & Liability

    1. Archnes products are designed to provide a high level of secure storage. However, no safe or cabinet can guarantee absolute protection against theft, forced entry, fire, flood, vandalism, or other external events.
    2. Customers are responsible for ensuring that the selected Product is appropriate for their intended use.
    3. Customers should ensure compliance with all relevant UK laws and regulations relating to firearm ownership and storage.
    4. We are not liable for:
       • Loss of contents stored within the Product
       • Theft, fire, or external damage
       • Loss of keys, codes, or access credentials
       • Indirect or consequential losses
    5. Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
    6. We are not responsible for the loss, misuse, or disclosure of keys, access codes, or other security credentials associated with the Product.

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14. 14. Installation

    1. Installation services, where offered, are subject to site suitability.
    2. Customers are responsible for ensuring walls, floors, and structures are suitable for anchoring and load-bearing.
    3. We reserve the right to refuse installation where conditions are deemed unsafe or unsuitable.
    4. Additional installation charges may apply if site conditions differ from information provided before delivery.
    5. Customers are responsible for ensuring that floors, walls, staircases, and supporting structures are capable of safely supporting the weight of the Product.

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15. 15. Force Majeure

    1. We are not liable for delays or failure to perform obligations caused by events outside our reasonable control, including:
       • Manufacturing disruption
       • Shipping delays
       • Supplier failure
       • Natural disasters
       • Industrial action
       • Government action
       • Customs delays
    2. Where such circumstances occur, delivery and performance timelines may be extended accordingly.

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16. 16. Intellectual Property

    1. All trademarks, product designs, images, branding, and intellectual property associated with Archnes remain protected and may not be copied, reproduced, imitated, or used without prior written permission.

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17. 17. Website Information

    1. We reserve the right to:
       • Update product specifications
       • Amend pricing
       • Withdraw products
       • Correct errors or inaccuracies
       without prior notice.

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18. 18. Governing Law

    1. These Terms & Conditions are governed by the laws of England and Wales.
    2. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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19. 19. Consumer Rights

    1. Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

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20. 20. Contact

    For any questions regarding these Terms & Conditions, please contact:

    Eastern Sporting Ltd
    Email: trade@easternsporting.com
    Phone: 01245 527 777